+8801828406655 40/1-a,(2nd floor)Malitola lane,Dhaka

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RETURNS & REFUNDS

Easy Returns & Refund Policy

At Injoy La BD, customer satisfaction is our priority. If you receive a damaged, defective, or incorrect product, we are here to help with a simple return and refund process.

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Return Eligibility

Products may be eligible for return if they arrive damaged, defective, incorrect, or significantly different from the product description.

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Return Window

Return requests should be submitted within 3 days of receiving your order.

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Refund Process

Once the returned item is inspected and approved, eligible refunds will be processed accordingly.

Return Conditions

Please review the following conditions before requesting a return.

  • Product must be returned in its original condition.
  • Original packaging should be included whenever possible.
  • Proof of purchase or order number may be required.
  • Products damaged due to misuse may not qualify for a return.
  • Personalized or special-order products may not be eligible for return.

How the Refund Process Works

1

Submit Request

Contact our support team with your order details.

2

Review & Verification

Our team reviews the issue and verifies eligibility.

3

Return Item

Return the approved item following our instructions.

4

Refund Issued

Approved refunds are processed as quickly as possible.

Non-Returnable Items

  • Products damaged after delivery due to customer misuse.
  • Items without proof of purchase.
  • Used, altered, or incomplete products.
  • Special-order or customized products.

Need Help With a Return?

If you have any questions regarding returns, refunds, or replacements, our support team is ready to assist you.

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